38000 Privacy Policy — Your Data Protection

When you use the 38000 platform, we collect several categories of information to ensure the service operates correctly and securely. The types of information collected are as follows:

Account Information

During registration, we collect your username, email address, phone number, and encrypted password. We may also request identity verification documents for account verification purposes (KYC) when required by our security procedures.

Device & Browser Information

We record device type, operating system, browser version, IP address, and language settings to ensure the platform displays correctly for you. This information does not personally identify you, but helps us detect technical issues and improve the user experience.

Payment Information

All transactions on 38000 are conducted in Malaysian Ringgit (MYR). We retain transaction records including deposit amounts, dates, and payment methods. Full card numbers or bank account details are not stored on our servers — payment processing is handled by verified third-party payment providers.

Usage Data & Cookies

We collect data on how you interact with the platform — including pages visited, session duration, links clicked, and gaming activity records. Cookies are used to store session preferences and keep the persistent login feature functioning.

The information we collect is used exclusively for the following purposes:

• Managing your account — Securely processing registrations, logins, deposits, and withdrawals.
• Enhancing user experience — Customising the platform display, language, and content to suit your location in Malaysia and your personal preferences.
• Security & fraud prevention — Detecting suspicious activity, protecting accounts from unauthorised access, and ensuring compliance with KYC procedures.
• Service communications — Sending account-related notifications such as transaction confirmations, security alerts, and policy updates.
• Internal analytics — Analysing platform usage patterns to improve technical performance and the user interface.

38000 does not use your information for third-party advertising or sell your data to any marketing companies.

38000 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are a limited number of situations where sharing data is necessary:

• Payment providers — To process deposits and withdrawals in MYR, we share the necessary transaction details with approved third-party payment providers who are bound by strict data protection agreements.
• Game software providers — Certain game session data is shared with casino software providers to enable gameplay and ensure game records are accurately maintained.
• Legal requirements — Where required by law or a valid court order, 38000 may be obligated to disclose certain information to the relevant authorities.

All third parties involved in our operations are required to comply with data protection standards equivalent to our own. We do not permit them to use your data for any purpose beyond what is specified in the service agreement.

As a 38000 platform user, you have the following rights regarding your personal data:

• Right to Access — You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
• Right to Correction — If any information we hold about you is inaccurate or out of date, you may request a correction. Some corrections can be made directly through your account settings.
• Right to Deletion — You may request the deletion of your account and personal data. Such requests are subject to our legal obligations to retain certain records for the stipulated minimum period before full deletion is carried out.

To submit any data rights request, contact the 38000 support team by email at: [email protected]. We will process your request within a reasonable timeframe and respond in writing.

38000 reserves the right to update or amend this Privacy Policy from time to time. Any significant changes will be communicated to registered users via in-platform notifications or email. The latest version of this policy is always available on this page, clearly dated.

Continued use of the 38000 platform after any changes are published will be considered acceptance of the revised terms. If you do not agree with the changes, you may close your account through our support channels.

For any questions, concerns, or requests relating to this Privacy Policy, please contact: [email protected]. We are committed to addressing every enquiry thoroughly and in a timely manner.